Shipping Policy

At Bicycle Equipment Store, we’re passionate about getting you the cycling gear you need with complete peace of mind. Whether you’re upgrading your ride or maintaining your current setup, our straightforward shipping and returns policies ensure a smooth experience from checkout to delivery.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Shipping times are estimates and may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind every product we sell to our global community of cycling enthusiasts. If you’re not completely satisfied with your purchase, our simple returns process ensures you can shop with confidence.

Return Policy Summary

• Return Window: 15 days from delivery date
• Return Shipping: Customer responsibility (original shipping fees non-refundable)
• Refund Method: Original payment method (Visa/MasterCard/JCB/PayPal)
• Processing Time: 3-5 business days after we receive your return

Eligibility for Returns

To be eligible for a return or exchange, your item must be:

• Unused and in original condition
• In original packaging with all tags attached (for apparel)
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Body Care products
• Brake & Suspension Fluids
• Chain Lubricants (if opened)
• Cleaners & Degreasers
• Customized or special order bicycles/parts

Step-by-Step Return Process

1. Initiate Your Return
Email [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange

2. Receive Authorization
We’ll email you a Return Merchandise Authorization (RMA) number within 24-48 hours along with return instructions.

3. Package Your Item
Securely repackage the item in its original packaging with all accessories/manuals. Include a copy of your invoice.

4. Ship Your Return
Send to our warehouse at:

Bicycle Equipment Store
Returns Department
1959 Birch Street
Indianapolis, IN 46278
USA

We recommend using a trackable shipping service as you’re responsible for return shipping costs.

5. Inspection & Processing
Allow 3-5 business days for processing after we receive your return.

Refund Timeline & Methods

Once your return is approved:

• Credit Card/PayPal: Refunds process within 3-5 business days, appearing on your statement in 1-2 billing cycles
• Original Shipping Fees: Non-refundable unless return is due to our error
• Exchanges: We’ll ship your replacement item within 2 business days of receiving your return

Exchange Policy

For size exchanges on apparel or compatibility issues with bike parts:

• Follow the standard return process
• Clearly state your preferred replacement item
• We’ll cover one-way shipping for exchanges due to our error

International Returns

For customers outside the U.S.:

• You’re responsible for any customs fees or import taxes on returned items
• We cannot refund original shipping costs for international orders
• Consider using DHL/FedEx for faster customs clearance

Damaged or Defective Items

If your bike, tool, or accessory arrives damaged:

• Contact us within 48 hours of delivery
• Include photos of the damage and packaging
• We’ll arrange a prepaid return label if needed

Happy Riding,
The Bicycle Equipment Store Team