At Bicycle Equipment Store, we stand behind every bike, tool, and accessory we sell to our global community of cycling enthusiasts. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can shop with confidence.

Quick Policy Summary

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Method: Original payment (Visa/MasterCard/JCB/PayPal)
  • Processing Time: 3-5 business days after receipt

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in original condition
  • In original packaging with all tags attached (for apparel)
  • Accompanied by proof of purchase

Non-Returnable Items

The following products cannot be returned for hygiene or safety reasons:

  • Body Care products (for obvious hygiene reasons)
  • Brake & Suspension Fluids (hazardous materials)
  • Chain Lubricants (opened containers)
  • Cleaners & Degreasers (chemical products)
  • Any customized or special order bicycles/parts

Step-by-Step Return Process

  1. Initiate Your Return: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number within 24-48 hours along with return instructions.
  3. Package Your Item: Securely repackage the item in its original packaging with all accessories/manuals. Include a copy of your invoice.
  4. Ship Your Return: Send to our Indianapolis warehouse at:
    Bicycle Equipment Store
    Returns Department
    1959 Birch Street
    Indianapolis, IN 46278 USA

    We recommend using a trackable shipping service as you’re responsible for return shipping costs.

  5. Inspection & Processing: Allow 3-5 business days for processing after we receive your return.

Refund Timeline & Methods

Once your return is approved:

  • Credit Card/PayPal: Refunds process within 3-5 business days, appearing on your statement in 1-2 billing cycles
  • Original Shipping Fees: Non-refundable unless return is due to our error
  • Exchanges: We’ll ship your replacement item within 2 business days of receiving your return

Exchange Policy

For size exchanges on apparel or compatibility issues with bike parts:

  • Follow the standard return process
  • Clearly state your preferred replacement item
  • We’ll cover one-way shipping for exchanges due to our error

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Full Cycle Shop Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Date of Purchase: [Insert] Item(s) for Return: [Product Name, SKU if available] Reason for Return: [Size Issue/Defective/Wrong Item/Other] [ ] I would like a refund [ ] I would like to exchange for: [Specify replacement product] I confirm that the item(s) are unused and in original packaging with all tags attached. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs fees or import taxes on returned items
  • We cannot refund original shipping costs for international orders
  • Consider using DHL/FedEx for faster customs clearance

Damaged or Defective Items

If your bike, tool, or accessory arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange a prepaid return label if needed

Our team of cycling enthusiasts is here to help – email [email protected] with any questions about our returns process.

Happy Riding,
The Full Cycle Shop Team