Privacy Policy

Last Updated: [Insert Date]

Welcome to Full Cycle Shop (“we”, “us”, or “our”). We’re passionate about providing cycling enthusiasts, urban commuters, and professional cyclists worldwide with top-quality gear and secure shopping experiences. This Privacy Policy explains how we collect, use, and protect your personal information when you visit fullcycleshop.com.

1. Information We Collect

To serve our global community of riders, we collect:

• Personal Identification: Name, email, shipping/billing address, phone number when you make purchases of bikes, accessories, or apparel.
• Payment Information: Encrypted credit card details (Visa, MasterCard, JCB) or PayPal credentials for processing orders of cycling equipment and tools.
• Technical Data: IP address, browser type, device information to optimize your experience when browsing our bike storage solutions or technical gear.
• Usage Data: Pages visited, products viewed (like BMX bikes or brake tools) to improve our product offerings.
• Communication Data: Emails or messages sent to our customer service regarding orders or product inquiries.

2. How We Use Your Information

We use your data to:

• Process and ship your orders of cycling apparel, maintenance tools, or bike transportation equipment.
• Provide secure payment processing for international transactions (except restricted regions).
• Offer personalized recommendations for products like chain lubricants or casual cycling wear.
• Improve our website functionality for browsing bikes and accessories.
• Send order confirmations and shipping updates (you can opt-out of marketing communications).
• Conduct security audits to protect your transaction data.

3. Data Sharing & Disclosure

We value your trust and only share data when necessary:

• Service Providers: With payment processors (Visa/MasterCard networks), shipping carriers for delivering bikes/equipment, and IT security services.
• Legal Compliance: When required by law or to protect our rights (e.g., fraud prevention for high-value bike orders).
• Business Transfers: In case of merger or acquisition, with proper confidentiality protections.
• Never Sold: We don’t sell your personal data to third-party marketers.

4. Data Storage & Security

Based in Indianapolis but serving cyclists globally, we implement:

• End-to-end encryption for all transactions (especially important for international orders).
• Secure tokenization for stored payment methods in customer accounts.
• Regular security audits of our systems handling sensitive data like brake tool orders.
• Limited access to personal data only for staff needing to process bike shop bulk orders.
• Data retention only as long as necessary for order processing, warranty claims, or legal requirements.

5. Your Rights

As a valued cyclist in our community, you have the right to:

• Access, correct, or delete your personal data (except where we’re required to retain it).
• Opt-out of marketing communications while retaining transactional emails.
• Request details about how we process your bike gear orders.
• Withdraw consent for non-essential data processing.
• Lodge complaints with relevant data protection authorities.

6. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: For secure checkout when purchasing BB/crank tools or child seats.
• Performance Cookies: To analyze how cyclists navigate between apparel and bike categories.
• Functional Cookies: To remember your preferences for bike display products.
• Advertising Cookies: (Optional) To show relevant ads for cycling accessories you’ve viewed.

You can manage cookie preferences in your browser settings.

7. International Data Transfers

As we ship cycling products globally (except certain Asian/remote regions), your data may be transferred to and processed in the United States, with appropriate safeguards in place.

8. Children’s Privacy

While we sell child seats and trailers, our website isn’t directed at children under 16. We don’t knowingly collect their data without parental consent.

9. Policy Updates

We may update this policy as we expand our cycling product lines or payment options. Significant changes will be notified to account holders.