Welcome to Full Cycle Shop’s FAQ page! We’ve compiled answers to the most common questions about our cycling products and services. Whether you’re a performance cyclist, urban commuter, or adventure seeker, you’ll find helpful information below.

Product Questions

What types of cycling products do you offer?
We specialize in comprehensive cycling equipment including:
  • Performance bikes (BMX, road, and more)
  • Cycling apparel (casual and technical)
  • Maintenance tools (BB/crank/pedal tools, brake tools, chain tools)
  • Accessories (bags, panniers, bells, horns)
  • Storage and transportation solutions
  • Cleaning and maintenance products
Our products cater to all cycling enthusiasts from urban commuters to professional riders.
How do I choose the right cycling apparel?
Our apparel ranges from casual wear to performance gear. Consider:
  • Activity: Commuting vs. performance riding require different features
  • Weather: We offer options for all conditions
  • Fit: Performance gear tends to be more form-fitting
Need help? Email our gear specialists at [email protected].

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
How do I create an account?
During checkout, you’ll have the option to create an account. Benefits include:
  • Faster checkout
  • Order tracking
  • Purchase history
  • Wish lists

Shipping & Delivery

What are your shipping options?
🚀 Standard Shipping
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Cost: $12.95 flat rate
Ideal for time-sensitive components like brake tools or shifters
🎁 Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Cost: FREE for orders over $50
Perfect for planned purchases like bags and panniers
Note: Processing takes 1-2 business days before dispatch.
Do you ship internationally?
Yes! We proudly serve cyclists worldwide, except certain remote regions in Asia and other locations. Our international shipping network ensures your gear arrives safely, no matter where your rides take you.
How can I track my order?
You’ll receive tracking information via email once your order is dispatched. For real-time updates:
  1. Check your dispatch email for tracking links
  2. Use the carrier’s website with your tracking number
  3. Contact us at [email protected] for assistance

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Requirements:
  • Items must be unused and in original condition
  • Original packaging should be included
  • Contact us first at [email protected] to initiate the process
Pro Tip: Keep all packaging until you’re sure you want to keep the items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method.

Technical Support

How do I assemble/maintain my cycling equipment?
Most products come with assembly/maintenance instructions. For additional support: For complex bike assembly, we recommend professional help from your local bike shop.
What’s the best way to store my bike during winter?
Check out our Bike Display & Storage section for solutions. Key tips:
  • Clean and lubricate before storage
  • Store in a dry, temperature-controlled space
  • Consider wall mounts or freestanding racks
  • Release some tire pressure if storing long-term
Still have questions?
Our cycling-enthusiast customer service team is ready to help!
Email: [email protected]
Address: 1959 Birch Street, Indianapolis, US 46278

Happy riding from the Full Cycle Shop team!